When was the last time you heard of a company that specifically lists what you have to right to expect from them? Nasuni puts it right out front on their website:
The 10 Point Nasuni Customer Bill of Rights
- Setting up storage services should be fast and simple.
- Management of storage services must be simpler than the management of an internal NAS.
- Data storage capacity should be available for incremental purchase, as needed.
- The storage services should be able to handle very large loads with no performance degradation.
- Data should always be accessible to the customer and at acceptable speeds.
- Data stored with the service should be securely encrypted and safe from unauthorized access.
- The storage service should never run out of capacity to store more data.
- Data should be 100 percent protected against loss, even in the face of disaster.
- Accidentally deleted data should be easily recoverable.
- A safe process for permanently deleting data should exist.
And I’d like to add one additional point, supplied by yours truly and Southern Data Storage: You have the right to expect “Outrageously Great” customer service from Southern Data Storage, your Nasuni Solution Provider.