Unitrends Unveils New Hardware, Cloud and Support Services Designed to Provide the Ultimate Customer Experience

“From day one, Unitrends has existed to provide small and medium-sized enterprises with the same levels of data protection that their enterprise counterparts receive, but at a price point they can afford and with the ease-of-use they require,” said Dr. Mark Campbell, Unitrends’ chief strategy and technology officer. “Our new hardware, cloud and support services exemplify this mission and equip IT admins with the tools needed to manage agile environments and evolving data demands without increasing spend or adding personnel. No other services program out there matches the return on investment that our offering provides. We truly enable IT administrators to focus on revenue-generating business rather than their backup, and in today’s world, that’s an invaluable advantage.”

Hardware Specialty Services

Unitrends is known for providing the broadest data protection appliance family in the industry. Its Unified Data Protection™ offering, comprised of Unitrends Recovery Series, the company’s scalable backup and recovery physical appliances, and Unitrends Enterprise Backup, its software-only virtual appliance, is a cohesive family of solutions priced specifically for SMEs. Expanding upon this robust product portfolio, Unitrends today announced three additions to the Recovery Series family: Recovery-863, which demonstrates the power of Unitrends’ scale-out architecture; Recovery-824, the company’s first 4 TB appliance; and Recovery-313, its first 3 TB appliance for the desktop.

Also today, Unitrends unveiled two new hardware specialty services to reward loyal Recovery Series customers:

• Recovery Series Pledge Program – Guarantees customers a new appliance at their original capacity every four years, with a next-day shipment service level agreement (SLA).
• Recovery Series Pledge Plus Program – Protects customers from rampant data growth by guaranteeing them a new appliance of up to double their original capacity every four years, with a next-day shipment SLA. Unitrends is the only vendor in the industry offering a 100 percent capacity growth guarantee after four years.

With the Recovery Series Pledge Plus and Pledge Programs, customers can now reap all of the benefits of Unitrends’ latest hardware without having to do an expensive upgrade. These new specialty services, in addition to Unitrends’ Unified Data Protection offering and Simply Scalable™ architecture, provide customers with enterprise-class data protection across heterogeneous environments at the lowest TCO in the industry.

No Limits Licensing™ Meets No Limits Cloud™
Unitrends was the industry’s first data protection vendor to offer No Limits Licensing, which enables customers to protect rapidly growing IT environments without worrying about “backup tax,” such as fees associated with protected system count, operating systems or applications. Beginning today, the company now also offers No Limits Cloud, a new unmetered cloud service that enables customers to replicate up to their entire on-premise appliance for one low price. Data deduplication techniques and Disk-to-Disk-to-Any (D2D2x) on-premise granular archiving are integrated with Unitrends’ cloud replication offering, enabling customers to optimize their wide area network (WAN) bandwidth.

No Limits Cloud is an alternative to Unitrends’ existing Standard Cloud service, a metered offering at a monthly rate of 25 cents per GB.

Unrivaled Customer Support Services
Unitrends’ regionally-based support team boasts a customer satisfaction rating exceeding 98 percent, demonstrating the company’s continued commitment to providing superior customer support. In further executing on this commitment, Unitrends today announced three new core support services designed to make the customer experience even better:

• Gold – Includes proactive monitoring, software updates, 8×5 telephone support, 24×7 email support, and a three-to-five day shipment guarantee of replacement parts and units.
• Platinum – Includes all services of the Gold package, as well as 24×7 telephone support and accelerated SLAs.
• Premier – Includes all services of the Platinum package, as well as a named account service representative, a configuration review every six months and accelerated SLAs.

Unitrends’ highly-qualified local support teams understand customers’ unique environments and make support as painless as possible through rapid response and resolution times.

Availability
Unitrends’ new hardware, cloud and support services are available now. For additional details, please visit http://www.unitrends.com/support/services. The Recovery Series Pledge Plus and Pledge Programs require an active core support service contract.

For more information on Unitrends and its enterprise-class data protection solutions for heterogeneous environments, please lick the Contact Us button below.